Privacy policy

Effective Date: 30 April 2025

This Privacy Policy applies between you, the user of this website, and Hamilton George Care Ltd, the owner and provider of this website. Hamilton George Care Ltd takes your privacy seriously and is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related legislation including the Privacy and Electronic Communications Regulations (PECR).

Please read this Privacy Policy carefully.

1. Definitions and Interpretation

In this Privacy Policy:

  • “Data” means any personal data you provide or we collect relating to your use of this website.

  • “Cookies” are small text files placed on your device to enhance website functionality and user experience.

  • “Data Protection Laws” refers to the UK GDPR, the Data Protection Act 2018, PECR, and any amendments or related UK legislation.

  • “Hamilton George Care Ltd”, “we”, “us” or “our” refers to Hamilton George Care Ltd, 4, Square Rigger Row, London SW11 3TZ.

  • “User”, “you” means any third party accessing this website, who is not employed by or contracted to provide services to Hamilton George Care Ltd.

  • “Website” refers to www.hamiltongeorgecare.com and its subdomains.

2. Scope of This Privacy Policy

This Privacy Policy applies solely to data collected via this website. It does not apply to third-party websites linked from our site. We recommend you read their privacy policies separately.

Hamilton George Care Ltd is the “data controller” under applicable laws, meaning we determine the purposes and means of processing your personal data.

3. What Data We Collect

We may collect the following personal data:

  • Name

  • Contact details (e.g. phone number, email address)

  • IP address, browser type/version, operating system

  • Referral paths, pages visited, and website interactions

  • Any other information you voluntarily provide (e.g. via contact forms, surveys)

We do not intentionally collect special category data or children's data. If this becomes necessary, we will obtain explicit consent.

4. How We Collect Your Data

We collect your data:

  • Directly from you, for example:


    • When you contact us or submit forms on our website

    • When you request a service or register interest

    • When you subscribe to communications or marketing

  • Automatically, for example:


    • Through cookies and analytics tools

    • Through server logs when you access the website

See our Cookies section below for more detail.

5. Lawful Basis for Processing

We process your data lawfully, under the following legal bases:

  • Consent – where you have provided explicit permission (e.g. for marketing).

  • Contract – when processing is necessary to perform a contract or pre-contractual steps.

  • Legal obligation – where required to comply with a legal obligation.

  • Legitimate interests – for business operations, provided your rights do not override our interests (e.g. analytics, service improvement).

Where consent is the basis for processing, you may withdraw it at any time (see Your Rights).

6. How We Use Your Data

We use your data to:

  • Provide and improve our services

  • Contact you in response to enquiries

  • Send relevant marketing communications (with your consent or under soft opt-in rules)

  • Conduct internal analytics and record-keeping

  • Comply with legal and regulatory requirements

We do not use your data for automated decision-making or profiling without human involvement.

7. Sharing Your Data

We may share your data with:

  • Our staff, contractors and professional advisors

  • IT and analytics service providers

  • Legal or regulatory authorities when required by law

  • Third-party platforms (e.g. Google Ads or Facebook Ads), but only where appropriate consents are obtained

We do not sell or rent your data.

Where we transfer data outside the UK, we ensure it is protected with appropriate safeguards (e.g. adequacy decisions, standard contractual clauses).

8. Data Security

We take data security seriously and implement appropriate technical and organisational measures, including:

  • Secure servers and encryption protocols

  • Access control and staff training

  • Data minimisation and regular reviews

If you suspect your data has been compromised, contact us immediately at: fred@hamiltongeorgecare.com.

9. Data Retention

We retain personal data only as long as necessary:

  • For the purposes stated in this Privacy Policy

  • To comply with legal, accounting, or reporting obligations

Typically, we retain contact and enquiry data for up to 6 years unless otherwise required. Data may remain in secure backups beyond this period for legal reasons.

10. Your Rights

Under UK data protection laws, you have the right to:

  • Access – request copies of your data

  • Rectification – correct inaccurate or incomplete data

  • Erasure – request deletion of your data (“right to be forgotten”)

  • Restriction – limit how we process your data

  • Objection – object to processing based on our legitimate interests

  • Portability – request transfer of your data to another service provider

  • Withdraw consent – where we rely on consent, withdraw it at any time

To exercise any of these rights, contact us at: fred@hamiltongeorgecare.com

If you’re unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO):
https://ico.org.uk/

11. Cookies

Our website uses cookies in line with PECR and UK GDPR.

Before placing non-essential cookies, we request your consent via a cookie banner. You can manage your preferences at any time.

Types of cookies used:

  • Strictly Necessary – essential for site functionality (do not require consent)

  • Performance/Analytics – help us understand user interaction (e.g. Google Analytics)

  • Functionality – remember user preferences

  • Targeting/Advertising – track visits for marketing purposes

You can adjust cookie settings in your browser. Learn more at aboutcookies.org.

Refer to our Cookie Schedule for a full list of cookies we use.

12. Links to Other Websites

Our website may contain links to external sites. We do not control and are not responsible for their privacy practices. You should review their privacy policies before submitting any personal data.

13. Business Changes

If we sell or restructure our business, your data may be transferred to the new entity. In such cases, your data will be used in accordance with this policy unless you are notified otherwise.

14. Policy Updates

We may update this Privacy Policy to reflect changes in law or business operations. Updated versions will be posted on our website with a revised effective date. You should check this page occasionally to ensure you are happy with any changes.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Hamilton George Care Ltd
Hamilton George Care Ltd, 4, Square Rigger Row, London SW11 3TZ
Email: fred@hamiltongeorgecare.com

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