For many families, the idea of care at home is about more than practical support - it’s about trust, comfort, and genuine connection. Over recent months, we’ve spoken to more and more families who feel let down by rigid rota systems, where carers change every two weeks, regardless of the needs or wishes of the client. While this model is common in the industry, we believe there’s a better way.
The Power of Continuity
At Hamilton George Care, we understand that truly personalised care is built on consistency and meaningful relationships. When a client is matched with the right carers or care team and placements are planned around their unique needs and timings, care runs more smoothly:
- Trust and Rapport Flourish: Clients and carers build a genuine bond, leading to better communication, understanding, and emotional support.
- Routines Stay Intact: Especially for those living with dementia or complex conditions, stability and routine are essential for well-being. A familiar face reduces anxiety and helps maintain cherished daily habits.
- Families Enjoy True Peace of Mind: Knowing your loved one is cared for by someone who understands their preferences, personality, and unique needs makes all the difference.
- Decreased Hospital Admissions: Studies highlight that longer-term, consistent care leads to improvements in behavioural and emotional symptoms, and can delay or reduce the need for hospital or residential admission.
- Stability Minimises Distress: Research shows that maintaining consistent caregiving routines significantly reduces behavioural disturbances and fosters a sense of security.
At Hamilton George Care, we recognise that continuity and stability are fundamental to delivering outstanding live-in care. By ensuring clients are supported by familiar carers over chosen periods of time, we foster trusted relationships that contribute to emotional wellbeing and a greater sense of security—particularly important for individuals living with dementia or complex health needs. Our approach minimises disruption and distress, allowing clients to maintain their routines and independence in the comfort of their own homes. This commitment to consistent, long-term care not only enhances day-to-day quality of life, but also supports improved clinical outcomes and reduces the likelihood of unnecessary hospital admissions, as evidenced by leading research and client experiences.
Our Flexible Approach: Care Shaped Around You
Unlike many agencies, we don’t believe in a one-size-fits-all rota. For some people, two weeks just isn't enough time to build a relationship and forge an understanding, whereas others may relish the change and a new face. So we design every placement around the client and their family, working cloesly with them and the carer to build a shedule determined by them. Here’s how:
- Carer Choice: After a detailed consultation, you’ll meet and interview a selection of our hand-picked carers to find the perfect fit.
- Set Your Own Schedule: Want the same carer for two weeks, two months, or even longer? We make it happen. We guarantee your approved carers throughout your time with us, so you always know who’s coming into your home.
- Personalised Care Plans: Every client receives a tailored care plan, overseen by our in-house nurse and expert medical board, ensuring clinical excellence and holistic support.
More Than Just Practical Support
Our carers go far beyond the basics. They’re there to help with:
- Housekeeping, laundry, and errands
- Cooking nutritious meals
- Medication management and personal care
- Companionship and social activities
- Support for complex medical needs, rehabilitation, and specialist conditions
All carers are directly employed by Hamilton George Care, meaning we handle everything - from training and ongoing upskilling, to scheduling, sick days, and holiday pay. Our exclusive partnership with Debrett’s ensures every carer is trained in etiquette and lifestyle, integrating seamlessly into your home environment.
Award-Winning, Highly Vetted Carers
We accept less than 1% of applicants, rigorously vetting each carer for skills, experience, and personality. Every carer completes 11 essential and 28 specialist training modules, with annual refreshers and opportunities for further development. Our high standards are recognised nationally, including awards for ‘Expertise in Nursing’ at the Home Care Awards 2025.
Client Testimonials
“Our carer Wendy was exceptional, and really provided a lift to the whole family when we needed it the most. Hamilton George are not ‘just a safe pair of hands’, they are proactive rather than reactive, which makes all the difference.”
We appreciated the detailed profiles and the offer of more than one choice of applicant for each placement. We have also been delighted with the staff you have found to fulfil the role and the coordination in providing extra cover at short notice.
Why Choose Hamilton George Care?
- Personalised, long-term placements – no forced rotations
- Professional, Debrett’s-trained carers
- Fully regulated by the Care Quality Commission (CQC)
- Managed and supported by an in-house nurse
- Tailored care plans for every client
- 24/7 support, enabling clients to remain in their own homes with their routines, memories, and possessions
- Direct access to your care team whenever you need it
Experience the Difference
When you choose Hamilton George Care, you’re choosing a service built on compassion, flexibility, and excellence. Our commitment is to enhance your comfort, dignity, and quality of life—every day.
If you’re ready to experience the benefits of truly flexible, relationship-led live-in care, we’re here to help.
Book a free, no-obligation consultation today. Call us on 0330 4702866, email advice@hamiltongeorgecare.com, or contact us online.
Your family deserves care that’s as unique as they are. Choose continuity. Choose Hamilton George Care.
